Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of RealtySnap ("Service"), operated by Centonis AI Inc. ("Company," "we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Eligibility

To use the Service, you must:

• Be at least 18 years old
• Use the Service for business purposes only
• Have the authority to bind your business or organization, if applicable
• Not be prohibited from using the Service under applicable law

By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Account Responsibilities

You are responsible for:

• Maintaining the security and confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring compliance with applicable privacy and anti-spam laws (including CASL, PIPEDA, GDPR, CCPA)
• The content of emails and data you collect through the Service
• Obtaining proper consent from leads before collecting their personal information
• Ensuring you have authorization to forward external lead notification emails to the Service
• Notifying us immediately of any unauthorized use of your account

You must not share your account credentials or allow others to access your account.

4. Acceptable Use

You may not use the Service to:

• Send spam, phishing emails, or unlawful communications
• Violate CASL, PIPEDA, GDPR, CCPA, CAN-SPAM, or similar laws
• Scrape, harvest, or collect data through automated means
• Circumvent usage limits, quotas, or technical restrictions
• Reverse engineer, decompile, or attempt to extract source code
• Upload malware, viruses, or malicious code
• Impersonate others or misrepresent your identity or affiliation
• Collect information from individuals under 18 years of age
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal purpose or in violation of any laws
• Forward email notifications you are not authorized to forward
• Use the External Lead Sources feature to process emails that are not legitimate lead notifications

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use policy.

5. AI Features and Disclaimer

5.1 AI-Generated Content

The Service uses artificial intelligence to:

• Classify and score leads
• Generate follow-up email content
• Extract and structure information from lead responses
• Parse external lead notification emails to extract contact information
• Provide insights and recommendations

5.2 No Guarantee of Accuracy

AI classifications, scores, enrichment, and generated content are automated and probabilistic. AI outputs may contain:

• Errors or inaccuracies
• Biases or hallucinations
• Incomplete information
• Inappropriate or unexpected content
• Parsing errors for external lead emails

5.3 Your Responsibility

You are solely responsible for:

• Reviewing AI-generated content before sending
• Making business decisions based on AI outputs
• Verifying information accuracy
• Ensuring compliance with laws and regulations
• Verifying that external lead sources are legitimate and authorized
• Reviewing parsed lead data from external sources for accuracy

We do not guarantee the accuracy, completeness, reliability, or fitness for any particular purpose of AI-generated content. Never rely solely on AI classifications or outputs for important business decisions.

6. Data Ownership and License

6.1 Your Data

You retain all ownership rights to data you collect, upload, or generate through the Service, including:

• Lead information
• Forms and templates
• Email content
• Files and documents
• External lead data forwarded to the Service

We claim no ownership of your data.

6.2 License to Us

You grant us a limited, non-exclusive, royalty-free license to:

• Store, process, and transmit your data as necessary to provide the Service
• Use aggregated, anonymized data for service improvement and analytics

This license terminates when you delete your data or account.

6.3 Our Intellectual Property

All software, code, designs, trademarks, logos, and other content provided by the Service are owned by Centonis AI Inc. and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.

7. Subscriptions and Billing

7.1 Plans and Pricing

We offer both free (freemium) and paid subscription plans. Current pricing is available at https://realtysnap.ca/pricing.

7.2 Payment Processing

Payments are processed securely by Stripe. By providing payment information, you authorize us to charge your payment method for all fees.

7.3 Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period (monthly or annual) unless you cancel before the renewal date.

You will be charged the then-current rate for your plan upon renewal.

7.4 Cancellation

You may cancel your subscription at any time through your account settings.

Upon cancellation:

• Automatic renewal is disabled
• You retain access to paid features until the end of your current billing period
• No refunds are provided for unused time

7.5 No Refunds

All payments are final and non-refundable. We do not offer refunds or credits for:

• Partial months or years
• Unused features or services
• Accounts that are suspended or terminated for Terms violations
• Dissatisfaction with the Service

You are responsible for canceling before the next billing cycle if you wish to avoid future charges.

7.6 Price Changes

We may change subscription prices at any time. Price changes will take effect at your next renewal date. We will notify you at least 30 days before any price increase.

7.7 Taxes

You are responsible for any applicable taxes, duties, or government fees.

8. Third-Party Integrations

8.1 Available Integrations

The Service integrates with third-party services including:

• Google Sheets
• Microsoft Excel Online
• Zapier
• Follow Up Boss

8.2 Your Responsibility

You are responsible for:

• Configuring integrations correctly
• Maintaining valid API keys and credentials
• Compliance with third-party terms of service
• Data transmitted to third-party services

8.3 No Liability

We are not responsible for:

• Third-party service availability, uptime, or reliability
• Data loss caused by integration failures
• API failures, rate limits, or outages
• Changes to third-party APIs or terms
• Security of data once transmitted to third parties

Use integrations at your own risk.

9. External Lead Sources

9.1 Feature Description

The Service allows you to connect external lead sources (such as Zillow, Realtor.ca, Realtor.com, and similar platforms) by forwarding lead notification emails to a unique inbound email address we provide.

9.2 Your Responsibilities

When using External Lead Sources, you are responsible for:

• Ensuring you have authorization to forward email notifications to our Service
• Only forwarding legitimate lead notification emails
• Compliance with the terms of service of the external lead providers
• Verifying the accuracy of parsed lead data
• Obtaining proper consent from leads as required by law

9.3 No Liability for External Sources

We are not responsible for:

• The availability or reliability of external lead source platforms
• Accuracy of lead information provided by external sources
• Parsing errors or data extraction issues
• Loss of leads due to email delivery failures
• Compliance issues arising from your use of external lead sources

10. Service Availability

10.1 Uptime and Maintenance

We strive to maintain high availability and aim for 99% uptime, but we make no guarantees regarding service availability.

The Service is provided on a "best efforts" basis. We may experience downtime due to:

• Scheduled maintenance
• Emergency maintenance
• Technical issues or outages
• Force majeure events (see Section 16)

10.2 No SLA

We do not provide a Service Level Agreement (SLA) or uptime guarantees. We are not liable for lost revenue, data, or business interruption due to service downtime.

11. Account Suspension and Termination

11.1 Suspension by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our Acceptable Use policy
• You engage in abusive, fraudulent, or illegal activity
• Your account is used to send spam or violate anti-spam laws
• You misuse the External Lead Sources feature
• Payment fails or your account is past due
• We are required to do so by law or legal process

11.2 Termination by You

You may delete your account at any time through account settings.

Upon account deletion:

• All data is immediately and permanently deleted
• Deletion is irreversible
• No refunds are provided

11.3 Effect of Termination

Upon termination or suspension:

• Your access to the Service is immediately revoked
• All data associated with your account will be deleted per our Privacy Policy
• Outstanding fees remain due and payable
• Sections that by their nature should survive termination will survive (including Sections 6, 12, 13, 14, 15, 17)

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Merchantability - The Service is fit for a particular purpose
• Non-infringement - The Service does not violate third-party rights
• Accuracy - AI outputs, data, or content are accurate or complete
• Availability - The Service will be uninterrupted, secure, or error-free
• Results - Use of the Service will meet your requirements or expectations
• External Lead Parsing - Parsed lead data from external sources is accurate or complete

Use the Service at your own risk. We do not warrant that the Service is free from bugs, security vulnerabilities, or other harmful components.

13. Limitation of Liability

13.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.

If you are on a free plan, our total liability is limited to CAD $100.

13.2 Excluded Damages

WE ARE NOT LIABLE FOR:

• Lost profits, revenue, or business opportunities
• Lost or corrupted data
• Business interruption or downtime
• AI errors, inaccuracies, or hallucinations
• Third-party integration failures
• External lead source failures or inaccuracies
• Email parsing errors
• Indirect, incidental, consequential, special, or punitive damages
• Damages arising from your use or inability to use the Service
• Unauthorized access to or alteration of your data

13.3 Allocation of Risk

These limitations reflect the allocation of risk between you and us. The Service pricing reflects these limitations. Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, these limitations apply to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Centonis AI Inc., its officers, directors, employees, agents, and affiliates from and against any and all:

• Claims, liabilities, damages, losses, and expenses (including reasonable legal fees)
• Arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms or applicable laws
• Your violation of third-party rights
• Content you submit, collect, or transmit through the Service
• Your use of External Lead Sources
• Emails you forward to the Service
• Your negligence or willful misconduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

15.2 Mandatory Arbitration

Any dispute, claim, or controversy arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the British Columbia International Commercial Arbitration Centre (BCICAC) under its rules.

The arbitration shall be conducted in English in Vancouver, British Columbia, Canada, by a single arbitrator.

By agreeing to these Terms, you waive your right to a jury trial and to participate in a class action.

15.3 Exceptions

You may pursue claims in small claims court if your claims qualify and remain in such court.

We may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

15.4 No Class Actions

You may only resolve disputes with us on an individual basis. You may not bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action.

16. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, riots, or civil unrest
• Government actions or restrictions
• Internet or telecommunications failures
• Third-party service provider outages (Google Cloud, Firebase, Resend, Vercel, etc.)
• Cyberattacks, hacking, or denial of service attacks
• Epidemics or pandemics

During force majeure events, our obligations are suspended, and we will make reasonable efforts to resume service.

17. General Terms

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Centonis AI Inc. regarding the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17.5 No Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.

17.6 Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated by:

• Email notification at least 30 days before the changes take effect
• Prominent notice on the Service

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

17.7 Contact for Legal Notices

All legal notices must be sent in writing to:

Centonis AI Inc.

4843 55B Street

Delta, BC V4K 3V7

Canada

Email: realtysnap@outlook.com

18. Beta Features (When Applicable)

From time to time, we may offer features labeled as "beta," "alpha," "preview," or "experimental."

Beta features are provided "AS IS" with no warranties. They may:

• Contain bugs or errors
• Be incomplete or unstable
• Change or be discontinued without notice
• Not be supported

Your use of beta features is at your own risk.

19. Contact

Centonis AI Inc.

Operating product: RealtySnap

Email: realtysnap@outlook.com

Address: 4843 55B Street, Delta, BC V4K 3V7, Canada

Website: https://realtysnap.ca

For questions about these Terms or the Service, please contact us at the email address above.